Tess, I found this thread and have to say thank you for such a great idea. It is truly the one who puts forth the extra customer service that succeed in their business. Ideas I will have to put into practice.
While I have yet to seek out my first client, I have thought about ways to welcome them aside from paperwork (welcome pkts). The ideas shared, Tess, are awesome! I also love the coffee plant idea. I will be doing more research on finding services like that of the coffee plant idea.