VA Technology

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FTSOS

Guest
This has probably been answered a few times here, but I am new, and I need to ask. I am trying to work out the phone technology and software needed to make my VA business work. I have been reading some of the threads here have understood some of it.

I need to create a system where I can assign a telephone number to each customer. When a call comes in for that customer, it will be identified on my computer screen. I will then be able to either take a message or patch the call through. I assume this is done via a mixture of VOIP and specialist software. Can someone explain to me if they have a system like this and which companies they use and how it all works.

At the moment, my biggest concern is around the technology, the software and hardware I need, how it make it all work cost effectively.

Thank you.
 

MondayMorn

New Member
You could use Skype - you can purchase yearly phone numbers for $60 each and everything can be managed in the business center.
 
F

FTSOS

Guest
I have been told by others that you can't have several number son skype. I would need a system that allowed me to have several numbers so I could label each number by the client.
 

reneeshupe

New Member
I'd suggest looking at either Grasshopper or RingCentral, both can do what you are looking for and usually for one flat monthly rate.
 

PeppyM

Member
This is where you need to head with Skype and it'll save you a bundle over the other services offered right now: http://www.skype.com/intl/en-us/business/skype-manager/#t_overview

It allows you to have a central area where you can manage all your business stuff related to Skype. You can allocate online numbers to employees so they'll each have a direct line. You can also purchase calling subscriptions to assign to each as well.
Thanks for the info. I have a subscription to Skype and was not aware of this offering.
 

burneyvoa

New Member
I am following this thread religiously because I am in need of similar services. I have been doing some research, but am looking forward to the input from other VAs.
Wendy
 
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